Refund Policy for Bali Visa USA (balivisaus.com)

Welcome to Bali Visa USA, your trusted partner for Indonesia visa consulting services. We are committed to providing transparent and fair services to all our clients. This Refund Policy outlines the conditions under which refunds may be issued for our professional services, ensuring clarity and mutual understanding regarding our service fees.

Our Services

Bali Visa USA (balivisaus.com) specializes in assisting individuals and businesses with the complex process of obtaining various types of Indonesian visas. Our services include expert guidance, comprehensive document review, application preparation, and submission support to the relevant Indonesian government and immigration authorities. We act as a consultant and facilitator, streamlining the application journey for you.

General Refund Principles

Our refund policy is designed to reflect the significant professional time, effort, and resources invested in your visa application from the moment you engage our services. Refunds are granted under specific conditions that acknowledge the different stages of our service delivery and the irreversible nature of certain processes.

Refund Eligibility Criteria

1. Before Government Submission: 80% Refund Eligibility

If you decide to cancel your visa application service before Bali Visa USA has formally submitted your application to the Indonesian government or relevant immigration authorities, you are eligible for an 80% refund of the service fees paid to us. The retained 20% covers our initial administrative costs, consultation time, preliminary document review, file setup, and the professional resources allocated to commence processing your request. This portion compensates for the significant work already undertaken to initiate and prepare your application, even if the final submission has not yet occurred.

We define “government submission” as the point when your application, along with all necessary supporting documents, is formally lodged with the Indonesian immigration system (either electronically or physically), and an official application reference number, acknowledgment, or receipt is generated by the authorities.

2. After Government Submission: 0% Refund Eligibility

Once your visa application has been formally submitted to the